About Employee Assistance Programs
Employee Assistance Programs (EAP) are programs intended to help employees deal with personal problems that might adversely impact their work performance, health, and well-being. EAPs generally include assessment, short-term counseling, and referral services for employees and their household members. The program also serves as a resource for managers and supervisor who must deal with declining work performance among their employees.
EMPAQ® Metrics
EMPAQ® metrics are ratios (i.e. numerators over denominators) that can be used to calculate the effectiveness of health and productivity management programs. They establish a consistent method for measuring cost, utilization and other performance issues.
When you submit data to EMPAQ®, the secure online data submission tool will automatically calculate metrics for you. Simply enter your data (i.e. numerator and denominator values) into the tool and EMPAQ® will calculate the metrics for analysis and reporting. The results will be delivered to you as a set of benchmarking and decision-support reports.
EMPAQ® EAP Metrics
There are 3 EMPAQ® EAP metrics.
| Metric |
Ratio |
Explanation |
| New EAP Participation/ Incidence Rate |
| New EAP Participation/ Incidence Rate per 100 covered employees |
= |
Total Number of New EAP Cases
Number of Covered Employees |
|
This metric calculates the number of new cases per 100 covered employees incurred during a defined period of time. |
| Existing EAP Participation/ Prevalence Rate per 100 covered employees |
| Existing EAP Participation/ Prevalence Rate |
= |
Total Number of EAP Cases
umber of Covered Employees |
|
This metric calculates the total number of open cases per 100 covered employees during a defined period of time. |
| Program Cost |
| Program Cost |
= |
EAP Program Costs
Number of Covered Employees |
|
This metric calculates the per covered employee cost of EAP coverage for a defined period of time. |
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