About Employee Assistance Programs

Employee Assistance Programs (EAP) are programs intended to help employees deal with personal problems that might adversely impact their work performance, health, and well-being. EAPs generally include assessment, short-term counseling, and referral services for employees and their household members. The program also serves as a resource for managers and supervisor who must deal with declining work performance among their employees.

EMPAQ^® Metrics

EMPAQ^® metrics are ratios (i.e. numerators over denominators) that can be used to calculate the effectiveness of health and productivity management programs. They establish a consistent method for measuring cost, utilization and other performance issues.

EMPAQ^® EAP Metrics

Click here for a copy of the EMPAQ^® Data Dictionary, which contains detailed definitions of all of the metrics, data elements and plan design questions.

There are 3 EMPAQ^® EAP metrics.

Metric	Ratio	Explanation
New EAP Participation/ Incidence Rate	New EAP Participation/ Incidence Rate per 100 covered employees = Total Number of New EAP Cases Number of Covered Employees	This metric calculates the number of new cases per 100 covered employees incurred during a defined period of time.
Existing EAP Participation/ Prevalence Rate per 100 covered employees	Existing EAP Participation/ Prevalence Rate = Total Number of EAP Cases umber of Covered Employees	This metric calculates the total number of open cases per 100 covered employees during a defined period of time.
Program Cost	Program Cost = EAP Program Costs Number of Covered Employees	This metric calculates the per covered employee cost of EAP coverage for a defined period of time.